Contact information

Contact Us

At Brenvila, we are committed to providing a smooth and enjoyable shopping experience. Whether you have questions about our products, need help with an order, or require assistance with shipping, returns, or refunds, our customer service team is here to help.

Please feel free to contact us using the information below. We look forward to assisting you.

Contact Information

Brand: Brenvila

Operating Company: BREDA BEST LIMITED

Company Address: UNIT 1670, 2/F, 138 UNIVERSITY STREET, BELFAST, NORTHERN IRELAND, BT7 1HH

Email: service@brenvila.com

Phone: +44 7460 989518

Business Hours

Monday to Friday: 9:00 AM – 5:00 PM

We are closed on weekends and public holidays.

Please note that our response times may vary during busy periods or public holidays.

Response Time

We aim to respond to email inquiries within 24–48 business hours.

Phone support is available during our regular business hours. If we are unable to answer your call, please leave a message or email us, and our team will get back to you as soon as possible.

How Can We Help You?

Our customer service team can assist you with a variety of inquiries, including:

  • Order Tracking: Updates on your order status and delivery progress.

  • Shipping Information: Shipping methods, estimated delivery times, and delivery issues.

  • Returns and Refunds: Assistance with return requests, exchanges, and refunds.

  • Product Information: Questions about product features, materials, dimensions, availability, and other details.

  • Order Changes and Cancellations: Assistance with eligible order modifications or cancellation requests.

  • Website Support: Help with checkout issues, payment difficulties, or other website-related questions.

Before Contacting Us

To help us resolve your inquiry more efficiently, please include the following information in your email whenever applicable:

  • Your order number

  • The email address used to place your order

  • A brief description of your question or concern

  • Relevant photos or screenshots, if applicable

Please do not include your full payment card number, password, or other sensitive financial information in your message.

Thank You for Choosing Brenvila

We appreciate your trust in Brenvila and value every customer who shops with us. Our team is committed to providing helpful support and making your shopping experience as convenient as possible.

We look forward to hearing from you!

Brenvila Customer Service Team

Email: service@brenvila.com

Phone: +44 7460 989518

Business Hours: Monday to Friday, 9:00 AM–5:00 PM